Merchant FAQS by Category

Discount Network Questions:

Can I list more than one offer?


Absolutely! In fact, we encourage it. For example; to attract new customers, we recommend offering a single-use, high-value incentive that remains active all year long. We would also suggest creating an additional incentive with less value, but, one that can be redeemed multiple, if not an unlimited amount of times, or until the offer is replaced. This creates instant loyalty rewards, as well as an opportunity to increase average spending by using a well-crafted offer. If you need help deciding what kind of offers to list, our marketing team has over 30 years of experience designing offers for merchants just like you, and will be more than happy to help.




How do I update my offers?


We make updating your offers easy! Simply email or call our design team and they will change whatever you like. Contact information can be found in your merchant partner emails, or, you can simply call (888) 302-1264 for network support.




How do I track my success?


We offer regular analytics for our merchant partners detailing page views, redemption clicks, etc. We also offer serialized or unique promotional bar codes that allow your organization to control redemption down to the individual coupon. This kind of tracking is usually done through your store's point of sale system. If your store does not have a point of sale system, we recommend selecting a free point of sale option from one of our bankcard partners. Whether you're a high volume restaurant or a small fashion boutique, we have a system that is sure to meet your needs. If our all-in-one PayAnywhere point of sale isn't for you we have a TON of other options to choose from. Some options are free, and some will require a minimal investment. For members, simply email or speak with your network coordinator and they will advise you on the available options for your specific business type. For potential members, simply CLICK HERE to complete our custom form, and a network coordinator will reach out to you to do the same.




What offers should I get started with?


This really depends on your marketing goals and what market segments you want to target. For this particular FAQ, we're going to keep it simple and give examples for the most general advertising goals most we all have. The two most common goals are to attract new customers, and encourage repeat business. This is usually best accomplished by listing multiple offers. See below: 1. Offer 1 - New Customers We recommend offering a limited-use, high-value incentive that remains active all year long, or until the offer is replaced. 2. Offer 2 - Generate Repeat Business We suggest creating an additional incentive with less value, but, one that also can be redeemed multiple, if not an unlimited amount of times, or until the offer is replaced. This creates instant loyalty rewards, as well as an opportunity to increase average spending by using a well-crafted offer. If you need help deciding on what kind of offers to list; our marketing team has over 30 years of experience designing offers for merchants just like you and are more than happy to help.




Are there really no marketing fees?


That is correct! There are ZERO dues, commissions, membership, or marketing fees and you retain 100% of the proceeds on redemption. Rather than charging any fees, we partner with some of the nation's top payment processors to offer you a no-cost sponsorship into our program. Our marketing program is paid for through our sponsor partners as a reward for processing your payment cards through them. Since most merchant's today need to accept payment cards, why not process with our partners? Offering industry low rates, a rate matching program, free equipment, and no contracts; our partners have stepped up to the plate to offer you the most valuable rewards program on the market for businesses. We've developed this program as an alternative to other networks who charge merchants when a customer redeems an offer. Some networks charge as much as 50% of the purchase, even after your discount offer is applied. This makes it very challenging for businesses to maintain profitability when current customers, as well as new buyers redeem offers through those other costly networks. So, give our program a try instead! We're here to enhance commerce, not hinder it.




How do I get started?


We offer two simple ways to get started: 1. Simply select one of our most popular sponsor offers and complete a quick online registration. Once completed, a network coordinator will contact you to guide you through our network, and to begin your complimentary advertising program. For your convenience, you can also select a program by CLICKING HERE. 2. If you need something a little different than our most popular options such as; our rate matching program, different equipment, or reprogramming your current equipment, simply complete our custom form by CLICKING HERE.




How long does it take to get setup?


It generally takes 5 - 10 business days to be fully up and running. While our bankcard partners are setting up your account, we'll be gathering your offer listings, building your landing pages, and finalizing all your design copy for our discount site and mobile app. With certain special requests or merchants with 5 or more locations, this timeframe may slightly vary. We are very detail oriented and want to ensure a full successful launch of your program, so, please be patient with us.




How soon can I expect to see results?


While many of our merchants see redemptions within their first days, we generally ask that you allow 3 –6 months for the program to take full effect. Please note there are several factors that influence member redemptions such as; type-of-business, geographical location, offer listings, etc. For areas with lower member counts, these will be some of the first areas targeted for new members through our aqcuisition campaigns. For more information about the complimentary marketing opportunities available to our merchants, CLICK HERE. While our program is extremely valuable to our merchants, it is also not intended to be used as their sole marketing strategy. If you do not currently advertise through other channels and are looking for some help, please let your network coordinator know so they can help point you in the right direction, or recommend specific programs for your business.




Are there any contracts?


Absolutely not! You can remove your offers at anytime. Our bankcard sponsors also offer programs with no contracts or termination fees, so there's no need to take on any unnecessary risk. They also have plenty of free equipment options including point of sale systems to help you grow and maintain all aspects of your business. We can also reprogram most existing payment systems. You don't even need to cancel your current processor right away! You can simply unplug the equipment from your current processor, and then, plug in the equipment you selected from our sponsors and try our program completely risk free. The account with your current processor will remain active until you shut it down, so, all you have to do is plug in your old equipment, and then you're back accepting cards with your old processor if you decide our program isn't for you.





Equipment & Card Acceptance Questions:

Do I need an Ethernet or CAT5 cable for the all-in-one point of sale?


No, you do not. Simply choose which connection type is best for you. This all-in-one system connects through WiFi, 4G. and direct connection to your modem through an ethernet cable, so, all options are available to you.




Does the smart terminal work like a point of sale system?


Yes! You can actually operate in two different modes. 1. Standard Mode - Operates like a regular countertop terminal where the sale amount is manually entered, and then the customer's card or phone is either swiped, chipped, tapped or keyed. 2. Strorefront Mode - This mode is handy for smaller menus and inventory catalogs. The operator can either search for items, or scroll though a list to select the pre-programmed menu/inventory for a fast checkout. This is especially handy since everything will be tracked in your back office where you can run full reports and keep track of your business. All of this from a hand-held, wireless device that runs on WiFi and 4G connections. This device can also be used in sync with the PayAnywhere point of sale.




Can I get more than one piece of equipment?


Yes! Our sponsors will provide one free piece of equipment for each location you have. You can also purchase any additional equipment that you may need. At discounted rates of course...




What other types of equipment are available?


There are many free equipment options to choose from including basic countertop terminals, as well as fully functional point of sale systems like PayAnywhere and Clover. If you prefer a smaller countertop device, our sponsors carry just about every brand imaginable including Verifone, PAX, DejaVu, and more! If you own the equipment you currently use and would like to keep it, we can work with just about any type of equipment on the market. There are certain point of sale systems however that are proprietary and cannot be transferred to another processor. The more common systems that cannot be transferred are Clover, Square, Harbortouch, and Heartland POS (AKA Dinerware). While other systems may have certain other transfer costs involved such as; Datacap Systems and Netepay, our bankcard partners provide free reprogramming services for any system that is able to be reprogrammed.




Can I use the equipment I have?


Yes! If you own the equipment you currently use and would like to keep it, we can work with just about any type of equipment on the market. There are certain point of sale systems however that are proprietary and cannot be transferred to another processor. The more common systems that cannot be transferred are Clover, Square, Harbortouch, and Heartland POS (AKA Dinerware). While other systems may have certain other transfer costs involved such as; Datacap Systems and NETePay, our bankcard partners provide free reprogramming services for any system that is able to be reprogrammed.




How do I use your rate matching program?


It's easy! Simply grab a recent processing statement from your current processor, and email or fax it over to your network coordinator. Our sponsors will then send you a custom application link that will reflect your matched rates. For this process, please CLICK HERE to complete our custom form. Please note: Often times we find with rate matching requests that the merchant's current rates are priced high, and we would be doing them an injustice by matching their rates. If this is the case, we will provide you with a side-by-side comparison accompanied by an estimated amount of savings so that you can make the best decision. The standard rates that come pre-programmed with our free equiment offers are priced well below industry standard at 0.29% + $0.08 per transaction, and are issued on the most transparent pricing platform known as "Interchange Plus."




Do your bankcard sponsors offer the Cash Discount Program?


Yes, and we have mutiple options to choose from! Please complete our custom form and a network coordinator will advise you on your different options. For more information on how cash discounting works, please watch the video below.